• Friday, July 17, 2026
Subscribe
  • BREAKING

Federal Reserve announces emergency meeting on auto lending regulations • Click for details

MARKET SNAPSHOT

Vehicle Sales

0
+ 0 %

AFN Composite Index

0
+0.44%

Consumer Sentiments

0
+ 0 %

SOFR

0
+ 0 %

APR 48 Mos.

0
+ 0 %

, ,

NMAC Excels in ‘Undercover’ Borrowing Investigation

Auto Finance News

FINAL TALLY: MYSTERY SHOPPER

Auto Finance News wanted to see how some of the biggest auto lenders responded to a simple email request from a reporter posing as a shopper: “I’m interested in buying a car. How would I go about getting a loan?” AFN scored the responses based on a range of criteria, including speed of response, the number of online communication tools available, interactivity, accessibility, personalized responses over email and Twitter, ability to apply online, and user-friendliness. Total scores were tallied into letter grades.

finalTallyed

MYSTERY SHOPPER EXPERIMENT

PERSONAL ATTENTION: THE GOOD

PERSONAL ATTENTION: THE NOT-SO GOOD

BELLS AND WHISTLES

WHAT DO CUSTOMERS WANT?

Page 6 of 6
1...56
Tags:

Related Posts

Related Posts

Bank of America consumer vehicle net charge-offs tick down

Aidan Bush
  • 4 hours ago

CarMax Auto Finance originations down 1.5%

David Thompson

  • 4 hours ago

Wells Fargo Auto originations soar 110% YoY

David Thompson

  • 4 hours ago

Chase Auto originations down 3% YoY

David Thompson

  • 4 hours ago

Subscribe To Our Email Newsletter

Join industry professionals who start their day with our curated auto finance news.

  • Latest News Stories
  • Info On Upcoming Events
  • Exclusive Offers
* indicates required

By clicking submit below, you consent to allow Auto Finance News (Royal Media Group) to store and process the personal information submitted above to provide you the content requested.

For more information please visit www.royalmedia.com/legal.

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices.

Sponsored

Capitalize on EV Lease Returns

Beyond Rate Sheets: Modernizing Risk-Based Pricing in Auto Lending

Why credit unions give dealers an edge in today’s auto market

Driving better decision-making across auto finance operations with SAS

Auto finance’s first line of defense: Raising the standard in integrated software partnerships and data strategy

Driving Innovation in Automotive Refunds: How Onbe and Allied Solutions Are Modernizing the Payment Experience

Tesla announces new fleet financing program

  • 4 hours ago

EV Finance

View All Sponsored

Subscribe to Our Newsletters

PowerSports Finance - Monthly coverage of the powersports lending market

No Result
View All Result

© 2025 Royal Media Group