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GMF, TFS, Veros to explore customer experience strategies at Auto Finance Summit

A trio of executives from GM Financial, Toyota Financial Services, and Veros Credit are set to discuss tips for creating a customer-centric strategy on Wednesday, Oct. 30, during the 19th annual Auto Finance Summit at the Bellagio in Las Vegas. The panel will feature Bob Beatty, executive vice president of customer experience at GM Financial; […]

Toyota Mobility to buy UK fleet management company

Inchcape Plc has agreed to sell its U.K.-based fleet leasing business, Inchcape Fleet Solutions (IFS), to Toyota Fleet Mobility for £100 million ($123 million) in cash. Toyota is IFS’s oldest OEM partner. The deal is set to close by year end. IFS operates as a franchisee for BMW, Mercedes-Benz, Volkswagen, Porsche, Toyota and Lexus. The […]

Toyota Financial Services eyes chatbots, messaging capabilities for 2021

Toyota Financial Services is "in the planning stages” to replace its entire telephony system, which will allow for customer service channels including messaging and chatbots, said Kim Cockrell, vice president of service operations. The Plano, Texas-based lender will move to a cloud-based system in 2020 and “hopefully we’ll see some early winds before 2021,” Cockrell […]

Toyota Financial Services revamps onboarding with digital-first mindset

PLANO, Texas — Toyota Financial Services is in the midst of transforming from a traditional financial services company to a digital-native organization, Kim Cockrell, vice president of service operations, told Auto Finance News. "We have been around for quite some time and manual processes still abound, so we're really pushing a quest to take an […]

Asbury Automotive amends $1.5b credit facility

Asbury Automotive has “amended and reinstated” its five-year, $1.45 billion syndicated senior credit facility, the company announced on Wednesday. The syndicated facility will offer a $1.04 billion new-vehicle revolving floorplan facility, a $250 million revolving credit facility, and a $160 million used-vehicle floorplan facility. American Honda Finance Corp., BMW Financial Services, Mercedes-Benz Financial Services, Nissan […]

TFS to add second revolving securitization

MIAMI — Toyota Financial Services is gearing up to issue a second revolving retail asset-backed securitization, Director of Secured Funding Adam Stam told Auto Finance News. The revolving program, which debuted this year, should reach $2.5 billion in outstanding prime auto loans by 2020, he added. TFS issued the first transaction in its inaugural Toyota […]

5 questions with… TFS’s Carrie McNamara

Five Questions With is a monthly Q&A segment on AutoFinanceExcellence.org that offers a glimpse of what senior industry executives are thinking about outside the boardroom. Read on to find out. Eighteen years at Toyota Financial Services has taught Carrie McNamara, national manager of consumer and dealer experience, that each hurdle encountered also represents an opportunity for growth. “When […]
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