Navy Federal to Strengthen Mobile App as Consumer Preference Evolves

Navy Federal Credit Union is looking to bolster its digital presence as members increasingly turn to online channels to finalize the vehicle finance process, company Consumer Lending Product Strategist Jennifer Felts told Auto Finance Excellence. In the first quarter of 2019, more auto loan applications came in via the credit union’s digital channels than its call center and branches. […]

• Bianca Chan
• April 19, 2019
• Auto Finance Excellence, Sales & Marketing, Technology

AFN Announces DEMOvation Participants

Auto Finance News has selected seven startup companies to compete in the third annual DEMOvation Challenge, a showcase of new technology. The event, sponsored by Market Scan, takes place at the Auto Finance Innovation Summit — part of Auto Finance Accelerate — at the Omni Hotel in San Diego, California on Tuesday, May 14. The […]

• Joey Pizzolato
• April 18, 2019
• Innovation & Mobility, Technology

Online Platform Drives 15% of PenFed’s Direct Loan Volume

Online originations have grown to as much as 15% of Pentagon Federal Credit Union’s direct loan volume since TrueCar started powering the credit union’s online car-buying service in early 2016, Ivan McBride, PenFed’s vice president of automotive lending products and sales, told Auto Finance News. “TrueCar’s buying service is a significant piece of our direct […]

• Nicole Casperson
• April 18, 2019
• Operations, Sales & Marketing, Technology, Update

Tech Partnerships Help Drive Digital Transformation in Auto Finance

Aclaro, a company that develops tools for companies in the automotive industry, recently announced game-changing news that validates its mission of helping small, scrappy dealerships compete with larger competitors. As part of its efforts to deliver five-star service for its clients, Aclaro joined the Microsoft Partner Network, allowing the company to continue building its business […]

• Aclaro
• April 16, 2019
• Operations, Sponsored, Technology

Digital Customer Experience Takes Center Stage at Auto Finance Sales & Marketing Summit

Distinguished executives from USAA Bank and CarFinance.com are set to discuss best practices for optimizing the digital lending experience at the Auto Finance Sales & Marketing Summit during a session entitled “Delivering the Digital Customer Experience.” The discussion will take place Monday, May 13, at 4:00 p.m. PT at the Omni San Diego. The panel […]

• Nicole Casperson
• April 15, 2019
• Innovation & Mobility, Sales & Marketing, Strategy, Technology

Auto Finance Accelerate 2019 Unveils Slate of Speakers From Chase Auto, Ally, Hyundai Capital

Auto Finance News is proud to welcome a slate of diverse speakers to this year’s spring event, Auto Finance Accelerate 2019, to be held May 13-16 at the Omni San Diego. The speaker faculty is quickly expanding with the addition of several top captives and banks. Chase Auto’s Chief Marketing Officer Melinda Welsh will kick off […]

• Nicole Casperson
• April 10, 2019
• Compliance, Credit Performance, Innovation & Mobility, Operations, Risk, Sales & Marketing, Strategy, Technology

Citizens One Prioritizes Dealers and Digital Initiatives, President Says

Citizens One Auto Finance will adopt e-contracting by yearend, President Craig Lamp told Auto Finance News. “In the second half of the year, we want to deliver e-contracting [to our dealers],” Lamp said. The e-contracting push is one element of a broader strategy launched in June 2017, when Citizens refreshed its loan-origination system with an […]

• Nicole Casperson
• April 10, 2019
• Operations, Technology

Ally Financial Joins Speaker Faculty at Auto Finance Risk Summit

Ally Financial’s executive director of social media and marketing innovation will delve into social media risk at the Auto Finance Risk Summit, which takes place May 15-16. Saloni Janveja will take the stage on May 15 at 3:45 p.m. for a presentation entitled “Keys to Managing Social Media Risk.” She will discuss compliance in the […]

• Bianca Chan
• April 4, 2019
• Compliance, Operations, Risk, Strategy, Technology