Sagent Partners With Experian to Combat Fraud Risks

Sagent Lending Technologies has partnered with Experian and integrated the credit bureau’s Precise ID, a fraud and identity solution, into its Auto Loan Origination System. Experian’s Precise ID allows auto lenders using the Sagent system to better identify would-be consumers’ identities and mitigate the risk of fraud, which is reported to have increased 5% year over year, as […]

• Joey Pizzolato
• June 14, 2019
• Operations, Technology, Update

CU Direct’s Innovation Lab Spurs Digital, Automated Initiatives

CU Direct’s Innovation Lab is plugging away on two projects – a consumer portal and an automated loan package verification solution – slated to launch by yearend, Brian Hamilton, vice president of innovation, told Auto Finance News. The loan package verifier, which is powered by machine learning, will speed funding time between credit unions and […]

• Bianca Chan
• June 12, 2019
• Innovation & Mobility, Technology

How SNAAC, Turner Acceptance Are Tackling Tech Integration Challenges [Webinar]

As lenders advance in their digital transformations, integration hurdles are popping up with higher frequency. Lenders are being pressed to quickly diagnose problems, identify solutions, and secure buy-in across the organization to implement their plans efficiently. That’s the upshot from the latest webinar hosted by Auto Finance Excellence. Tune in to the complete recording of […]

• Nicole Casperson
• June 12, 2019
• Auto Finance Excellence, Technology

Safco Builds Verification Tool to Enable Next-Day Funding

Indirect subprime lender Southern Auto Finance Co. is gearing up to roll out a next-day funding tool that hinges on the ability to verify customer information internally for dealer partners, Chief Executive George Fussell said. With the tool, slated to launch “in the next few months,” Safco aims to verify “stips” — consumer information like […]

• Bianca Chan
• June 12, 2019
• Operations, Strategy, Technology, Update

Perfecting the Formula: Why Lenders Need to Harness the Power of Social Media

From June's issue: Since the rise of Facebook, Twitter, and Instagram, consumers are increasingly turning to social media to view content, interact with each other, and communicate with the companies they engage with in business. Lenders in auto finance have started harnessing the width and breath of social media, but many are only scratching the […]

• Joey Pizzolato
• June 11, 2019
• Compliance, Features, Operations, Risk, Sales & Marketing, Strategy, Technology

Safco Integrates Chat, Omnichannel Payment Features

Southern Auto Finance Co. is leveraging new communication strategies to bolster customer support, Chief Executive George Fussell told Auto Finance News.   The Fort Lauderdale, Fla.-based lender launched chat capabilities on its website last month to direct and address customer inquiries. Currently, customer service representatives manage the chat feature, but Fussell noted that machine learning […]

• Bianca Chan
• June 6, 2019
• Innovation & Mobility, Operations, Strategy, Technology, Update

2 Critical Strategies to Cultivate Innovation

As the auto finance industry continues to migrate into the digital landscape, lenders are feeling the pressure to create a culture of innovation to stay ahead of the curve. How can lenders implement that mandate? Tricolor Auto President and Chief Operating Officer Don Goin and CarFinance Chief Technology Officer Doug Nottage tackled this conundrum at […]

• Bianca Chan
• June 5, 2019
• Archives, Auto Finance Accelerate 2019, Auto Finance Excellence, Technology

CarFinance to Launch Online Tool to Streamline Lending Process

SAN DIEGO — CarFinance is building a “customer acquisition” platform for dealer and lender partners slated to debut in July, Chief Executive Craig Hewitt said at the Auto Finance Sales & Marketing Summit last month. “[The platform] is facilitated by a customer-acquisition tool that allows dealers to do direct mail campaigns and drive consumers to […]

• Nicole Casperson
• June 3, 2019
• Auto Finance Accelerate 2019, Operations, Technology