A trio of executives from GM Financial, Toyota Financial Services, and Veros Credit are set to discuss tips for creating a customer-centric strategy on Wednesday, Oct. 30, during the 19th annual Auto Finance Summit at the Bellagio in Las Vegas.
The panel will feature Bob Beatty, executive vice president of customer experience at GM Financial; Carrie McNamara, national manager of customer and dealer experience at Toyota Financial Services; and Mark Medrano, assistant vice president of loss recovery at Veros Credit.
The panelists will discuss best practices for building an exclusive customer journey, mitigating negative perceptions on the servicing side, and catering to the self-serving consumer.
Additional conference sessions will explore the latest on regulations and enforcement, tailoring servicing techniques to surpass customer expectations, and using fintechs to step outside of traditional lending.
For more information on the Auto Finance Summit, visit the event page at autofinancesummit.com. To register, click here.
