First comes the exam, then come the findings.
And one sign of a good exam is no surprises, according to Linda Iannone, chief compliance officer at Toyota Financial Services.
“By the time you get to the closing meeting, you should already know what the findings are going to be, and what you’re going to talk about,” Iannone told attendees at the Auto Finance Risk & Compliance Summit in May, “And then again, when you get the exam report there should be no surprises there, you should have already heard about everything.”
