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CPS debuts AI-powered deal structuring portal

Consumer Portfolio Services launched an online portal last month that enables dealers to structure loan deals within seconds, said Senior Vice President of Sales Curt Powell. The portal, which took more than a year to develop, is called the Automated Structure Approval Program, or ASAP for short. Dealers can “test and toggle” any vehicle and […]

Senators Urge Regulatory Oversight of AI to Prevent Discrimination

As auto lenders increasingly turn to technology like artificial intelligence to improve business practices, two senators are pressing regulators to ensure anti-discrimination laws keep up with the innovation. Sen. Elizabeth Warren (D-Mass.) and Doug Jones (D-Ala.) sent a letter to the leaders of the Consumer Financial Protection Bureau, Federal Reserve, Office of the Comptroller of […]

Auto Finance Summit 2019 Registration Opens With New Agenda

Auto Finance News is proud to announce that the Auto Finance Summit 2019 registration and agenda are now available on AutoFinanceSummit.com. The 19th annual event will take place October 28-30 at the Bellagio Las Vegas. Registration can be submitted here.  It’s a revolutionary time for auto finance, as technological innovations are making waves in the industry. Meanwhile, lenders are working to stay ahead […]

Carvana Turns to AI For Customer Support

SAN DIEGO — Carvana is integrating a conversational artificial intelligence platform into its customer support channels, Christina Keiser, vice president of strategy, said at the Auto Finance Sales and Marketing Summit last week. Propel.AI, which Carvana bought last year, is in the early stages of testing. “We think the human touch is important,” Keiser said. […]

AI Startup Helps BMW Financial Scale Call Center With Chatbots

SAN DIEGO — BMW Financial Services will have automated “digital assistants” added to its call center capabilities by the third quarter, thanks to a partnership with startup CarLabs.AI, the tech company’s Chief Executive Martin Schmitt said at the Auto Finance Innovation Summit Wednesday. CarLabs is a company that delivers AI-powered digital assistants for automotive brands. It started […]

Volvo Financial President Pegs AI, Vehicle Connectivity as Tech Winners

GREENSBORO, N.C. — Volvo Financial Services is betting on artificial intelligence and autonomous vehicles as customers increasingly opt out of vehicle ownership, President Scott Rafkin told Auto Finance News at a Demo Day that closed out the captive's 10-week iLabX accelerator program. "I could see absolute applicability for the artificial intelligence technologies that we took […]

Hyundai Capital Launches AI-Powered Chatbot

Hyundai Capital America has adopted artificial intelligence into its Kia Motor Finance brand with the launch of “Kian,” an AI-powered chatbot that assists consumers with finance-specific questions, Martin Schmitt, chief executive at CarLabs, told AFN. The bot started “living” on Kia Motor Finance's website last month, Schmitt said, replacing the search bar and serving as […]

Online Portal Drives Half of Bank of America’s Direct Loan Volume in February

More than half of the direct auto loan applications Bank of America received in February were submitted via the bank's online lending portal, Senior Vice President of Centralized and Online Sales John Schleck told Auto Finance News. “Last month, our direct-to-consumer platform was roughly 54% to 55% of applications sent digitally, either on a [smart]phone […]
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