How Automated Analytics Helps Deliver Customer Service Excellence the Mercedes-Benz Way
Join Mercedes Benz Financial Services AQ Manager Rhonda Ludbrook and Call Center Services Manager Colleen Unick as they discuss how they used automated customer analytics to help develop and maintain their world class customer service experience.
In this webinar you will learn how to:
• Gain buy-in from executives to agents
• Engage multiple departments and stakeholders
• Successfully integrate Automated Customer Analytics into your organization
• Effectively communicate wins
The webinar, sponsored by CallMiner, also features an introduction by Dr. Joseph Michelli, author of the soon to be released book “Driven to Delight: Delivering World Class Customer Service the Mercedes-Benz Way.” In his book Michelli charts the journey the company took to set a new gold standard in customer service.
