Lincoln Financial, MBFS Top Consumer Satisfaction Survey

Lincoln Automotive Financial Services and Mercedes-Benz Financial Service tied for first place in J.D. Power’s luxury brand customer satisfaction index ranking, published this week. Consumer satisfaction was gauged in five areas: billing and payment processing; mobile app experience; onboarding; origination; and website experience. On a 1,000-point scale, both companies scored 877. This year’s study found that consumers are making […]

Dealers Prioritize Lender Communication, J.D. Power Survey Finds

As interest rates rise, dealer satisfaction with their lender partners is increasingly reliant on quick and meaningful communication with credit staff, according to the 2018 J.D. Power Dealer Financing Satisfaction Survey released this week. “Satisfaction declines by 163 points, on a 1,000-point scale, when dealers are not able to reach the credit staff,” Jim Houston, […]

18 Subscription Programs That Are Changing Auto Finance

Subscription programs that allow for more flexible vehicle ownership could wind up being a bust, but if investments from just about every major OEM on the market, a handful of startups, and numerous dealerships are any indication, this is a fad that will be around for some time to come.    What “flexible ownership” means […]

Mercedes-Benz Bank to Launch Subscription Service

The financial arm of Mercedes-Benz said today that it will soon launch a subscription service called “Mercedes me Flexperience.” Mercedes said the pilot program will be launched through its Mercedes-Benz Bank in Europe “in the next few weeks.” In January, reports surfaced that Mercedes-Benz was planning to pilot a car subscription service this year. Mercedes me […]

BMW’s First Loan Issuance in 2 Years Provides Portfolio Insights

BMW Financial Services issued its first North American securitization deal in two years, and the parameters of the transaction reflect the rising loan term environment seen across the industry. BMW’s 2018-A transaction backed by $1.4 billion in auto loans has the highest average loan term — 63 months — of any of its issuances dating […]

Mercedes-Benz Financial to Construct New Fort Worth Operations Center

Mercedes-Benz Financial Services announced plans to construct a new national business operations center in Fort Worth, Texas, not far from its current location. Construction on the 200,000-square-foot facility is slated to begin in early 2018 in the business park of AllianceTexas. The building is scheduled to open in early 2019 and will retain 900 direct […]

MBFS Seeks Involvement From Customers for Tech Developments

LAS VEGAS — Mercedes-Benz Financial Services is slated to launch a “customer insight community” within the next year, designed to engage current and former customers throughout the captive’s entire idea-to-prototype technology development process, Chief Digital Officer Rodolfo Dominguez said at the 2017 Auto Finance Summit. While Dominguez did not share specific ideas or prototypes that […]
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