Wells Fargo continues to consolidate its servicing and collections centers with the announcement of three office closures in Rancho Cucamonga and Irvine Calif., according to The Orange County Register.
Workers at the California offices have been given the opportunity to relocate to one of the new offices, but at least 58 have opted out so far.
Laura Schupbach, executive vice president of Wells Fargo Auto, wrote the consolidation would “help the bank deliver a better and more consistent experience for customers and team members,” in a letter to employees earlier this year.
Last year, Auto Finance News reported that the bank’s disparate network of regional centers would be consolidated into three locations in Irving, Texas; Chandler, Ariz.; and Raleigh, N.C. Jobs at the California offices include those in payments, title, insurance, collections, customer service, some underwriting, funding, and quality assurance, according to the report.
Employees were also told they could transition to a Minneapolis, Minn. “go-forward” hub. AFN previously reported that funding operations, specifically, are being consolidated into two centers in Irving and Chandler while dealership sales and relationship teams will remain at a number of current regional centers and over time will be moved into other existing Wells Fargo buildings.
Earlier this month Wells Fargo agreed to pay a $1 billion settlement with the Consumer Financial Protection Bureau and Office of the Comptroller of the Currency over allegations of mischarged auto insurance products and mortgage payments. You can read more of AFN’s coverage here.
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