PenFed curbs canceled apps by increasing call volume | Auto Finance News | Auto Finance News

PenFed curbs canceled apps by increasing call volume

Pentagon Federal Credit Union is decreasing the number of canceled and withdrawn auto loan application thanks to a redirected focus on post-approval communication. The number of canceled and withdrawn applications is 40% less than what it’d typically be in any given month since jumpstarting the new initiative in the first quarter, Ivan McBride, vice president […]

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