World Omni Financial Corp. continues to invest in technology to improve customer services, following the launch of its new call center tool, President Dan Chait told Auto Finance News.
“To better serve our customers, we roll out enhancements in our system every few months,” he said. “We focus on improving the functionality and make this our priority.”
Back in January, Chait told AFN about his plans to invest in Salesforce’s Service Cloud and mentioned his vision of “utilizing it as a hub within all call centers.” In response to his goal, the company launched a new “call center” tool, which provides agents with more information while they talk to customers on the phone. The information includes recent contact activities and customers’ prior loan histories, Chait added.
Deerfield Beach, Fla.-based World Omni, whose operating divisions include Southeast Toyota Finance, CenterOne Financial Services, and DataScan, is a subsidiary of JM Family Enterprises. Southeast Toyota Finance is the first import automotive captive finance company in the United States, Chait said, and it offers financing to Toyota dealers and consumers in Alabama, Florida, Georgia, North Carolina, and South Carolina.
Separately, Southeast Toyota Finance does not intend to expand its services outside of the southeastern territories, according to Chait.