Ally Financial Inc. added courses in compliance, social media, and F&I training to its Performance Development Center’s roster for the year. The additional courses were developed in response to dealer feedback, Jim Whiteford, Ally’s executive director of performance development, told Auto Finance News.
The PDC is an education platform that offers training sessions for dealership employees at all levels. Ally’s new courses focus on how to measure, monitor, and leverage social media, as well as on reputation management training, Whiteford said.
The compliance training courses, which include Truth in Lending Act, Fair Lending, Regulation M, and Federal Advertising Laws, are being provided in connection with the Enterprise Governance, Risk & Compliance Solutions division of FIS Global, a new partnership for Ally, Whiteford told AFN.
The center was established in July 2013, and as of January, has had 11,000 dealers register and attend classes either online or at a dealer event, Whiteford said.
