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USAA is testing ways to improve the digital experience and identify when human intervention is necessary, Scott Serpico, associate vice president of product management and consumer lending, said during a session this week at Auto Finance Summit East in Nashville, Tenn. “Most of our members today use us digitally, [but] that human touch, especially in […]
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Auto lender Arivo Acceptance wanted to develop new software faster, so it enlisted a group mainly comprised of interns with...
Extra-long car loans can lower consumers’ monthly payments, but they also keep dealers from selling vehicles to those customers for...
Alternative asset management firm Bayview Asset Management in the past five years has purchased about $25 billion in auto collateral through bulk...
Luxury vehicle dealerships are fighting a rapidly growing scam in which fraudsters impersonate delivery companies to steal vehicles. Kalamazoo, Mich.-based...
David Thompson
David Thompson
David Thompson
