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USAA melding human, AI interactions 

Auto Finance Summit East 2025 

Amanda HarrisbyAmanda Harris
May 16, 2025
in Technology
Reading Time: 2 mins read
0

USAA is testing ways to improve the digital experience and identify when human intervention is necessary, Scott Serpico, associate vice president of product management and consumer lending, said during a session this week at Auto Finance Summit East in Nashville, Tenn.  “Most of our members today use us digitally, [but] that human touch, especially in […]

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