USAA combines manual, AI-driven language analysis to review complaints
AI-powered tools can aid lenders’ processes
USAA is using a combination of artificial intelligence-powered natural language processing and manual tagging to manage consumer complaints as more companies employ AI-based chat bots. USAA automatically and manually categorizes text when using machine learning and AI-driven text recognition and analysis tools, Josh Swenson, director of compliance and enterprise complaint management program, said last month […]
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