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PNC Financial ups digital outreach to delinquent customers

CBA Live 2023

Amanda Harris

LAS VEGAS — PNC Financial Services is leaning on digital outreach to decrease defaults and communicate with borrowers at risk of delinquency.   “We’re up to about 85% of unique delinquent customers receiving some sort of digital outreach,” Anthony Hark, senior vice president of collections and recovery at PNC, said during CBA Live. The rate of […]

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