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Chatbots can reduce collection costs by 15%

ACA International Conference & Expo

Riley Wolfbauer

Lenders can save time and reduce collection costs by leaning on intelligent virtual agents to provide 24-hour service to consumers.   An intelligent virtual agent (IVAs) is a voice chatbot that can replace a human to assist a consumer on the phone at any time, Bryce Payne, director of business development at contact center company TCN, […]

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