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BMW Financial Services will roll out customer-facing AI for call centers in the fourth quarter, Chief Executive and President Ole Jensen told Auto Finance News during an exclusive interview June 30 at BMW Plant Spartanburg. The captive is currently using AI in the call center to assist agents in finding information faster, Jensen said, noting that the AI tools listen to customer calls and provide relevant summaries to employees. AI is also already used for […]
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David Thompson
David Thompson
David Thompson
