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AutoNation Finance taps Balto AI for call center ops 

2026 AFSA Vehicle Finance Conference & Expo 

Whitney McDonald, Truth Headlam

AutoNation Finance is deploying AI in its call center to monitor quality assurance, offer real-time insights and boost overall compliance.  The lender, which manages a $450 million portfolio as the captive lending arm for automotive retailer AutoNation, is using AI-driven call center compliance provider Balto, Kim Gershon, senior vice president and chief operating officer at AutoNation Finance, said at the 2026 AFSA Vehicle Finance Conference and Expo in Las Vegas on Feb. 2.  […]

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