AI is evolving from an internal cost-cutting tool into a driver of predictive customer outreach and fraud detection, according to banking and fintech executives. It is tracking to become the most significant technological development in banking, Flagstar Bank Chief Executive Joseph Otting said at the recent New York Banking Summit. Roughly 83% of Flagstar’s employees are using Star IQ, the bank’s generative AI platform it built in-house using Anthropic’s Claude platform. Flagstar uses it internally for cost […]
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