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Back to school: How F&I training is changing at dealerships

Dealers are blurring the lines between sales and the F&I office

Joey Pizzolato

With the COVID-19 pandemic pushing consumers to an omnichannel retail and finance experience, and finance and insurance (F&I) training programs, too, are changing their pedagogical approach as dealerships begin to blur the lines between sales and the F&I office and transact with customers digitally to keep up with changing consumer preferences. F&I manager roles are […]

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