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SAFCO taps consumer texting to improve delinquencies

Consumer kept rate reaches 70%

Riley Wolfbauer

Southern Auto Finance Co. is tapping into text communications and text payments to increase consumer kept rates as the lender’s delinquency levels improved through the third quarter despite softening performance industrywide.  Fort Lauderdale, Fla.-based SAFCO uses text communications through collections software company Solutions by Text to increase collection rates, Dan Baggett, senior vice president of […]

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