The most successful auto servicers know the welcome call is more than just a formality to perform when a new account comes on board. It is the first opportunity to delight and engage borrowers with your brand, capture and share information, and promote the services you provide. For a typical borrower, it is the start of a 36- to 68-month relationship which — if successful — will hopefully be renewed on another vehicle.
Wells Fargo head of auto originations strategy IDs 3 ways to fight AI-based fraud
BY Amanda Harris
~ August 6, 2026
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Fraudsters are using AI to fabricate income statements and proof of residence, exacerbating fraud risk as dealerships...
