Digital labor technologies, like robotic process automation (RPA) and artificial intelligence (AI) have the potential to transform the delivery of processes in the front, middle, and back offices of financial institutions. While 44% of enterprise global banking, financial services, and insurance global enterprises surveyed by HfS and KPMG planned on making a significant investment in RPA over the next two years, its adoption is still just beginning in auto finance, based upon Fiserv discussions with major players in the market.
