GM Financial strengthens instant messaging with IBM Watson | Auto Finance News | Auto Finance News

GM Financial strengthens instant messaging with IBM Watson

© Can Stock Photo / alexandersikov

GM Financial will integrate IBM Watson, an AI-powered chatbot, to its consumer-facing messaging app as soon as the end of the third quarter, Bob Beatty, executive vice president of customer experience, told Auto Finance News. The app, which launched last year, is averaging 62,000 downloads per month so far this year, Beatty said, noting that […]

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