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Consumers misclassify issues in new CFPB complaint category

Marcie Belles

A newly created category in the Consumer Financial Protection Bureau’s complaint database generated nearly 3,000 grievances last year, 23% of the total related to vehicle finance. But a random sampling of those complaints conducted by Auto Finance News revealed that about a quarter were misclassified by consumers.  In August 2023, the CFPB updated the form […]

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