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CFPB eyes lenders’ miscalculated ancillary product refunds

GAP refunds have prompted several settlements involving auto lenders

Amanda Harris

The Consumer Financial Protection Bureau (CFPB) is scrutinizing lender practices related to miscalculating ancillary product refunds following a repossession or loan payoff, prompting auto lenders to notify product providers and collect correct deficiency balances. “The [CFPB is] claiming that one or more servicers have incorrectly calculated the amount of refund for certain products, which resulted […]

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