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BMW Financial Services eyes AI voice call tech by Q4 

Captive adapting to consumers’ large language model tool use  

Amanda Harris

BMW Financial Services will roll out customer-facing AI for call centers in the fourth quarter, Ole Jensen, chief executive and president of the captive in North America, told Auto Finance News during an exclusive interview June 30 at BMW Plant Spartanburg.  The captive is currently using AI in the call center to assist agents in finding information faster, Jensen said, noting that the AI tools […]

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