General Motors Financial Co. completed a new addition to its Arlington Operations Center campus in Arlington, Texas, the company said in a press release today.
The $35 million investment is GMF’s fourth office location in the city of Arlington, and will house 1,300 employees working in core functions such as loan services, customer experience, remarketing solutions and human resources.
“GM Financial’s physical presence in the state of Texas represents integral parts of its business,” the company wrote in the release. “Including the Company’s corporate headquarters in Fort Worth, operations center campus in Arlington, a servicing center in San Antonio that opens in 2017, and other operational facilities across the state.”
The servicing center in San Antonio is part of the captive’s reevaluated strategy, over the past few years, to tackle customer service as a “competitive advantage,” Bob Beatty, GMF’s executive vice president, told Auto Finance News previously. “We now, since we morphed with our parent company, have a more vested interest to improve customer experience, and that interest is shared between GM and GM dealers,” he said.
GM Financial’s workforce has grown to approximately 4,500 team members across the state of Texas, with 75% of these employees based in the city of Arlington, where the Company has nearly doubled in headcount since 2014, according to the release.
