TD Auto Finance U.S., the auto financing arm of the Canadian TD Bank, today announced that it is set to consolidate its contact centers in the U.S. The move is an effort to “expand service to automotive dealers” among other things, the company said.
President and Chief Executive Andrew Stuart said that the decision will allow the bank to better serve its customers at its core locations — South Carolina, Michigan and Florida. “Taking maximum advantage of our core contact centers will enable TD Auto Finance to benefit from the significant investments we’ve made in our regional campuses,” he said in a statement.
The consolidation will also result in the closure of TD Auto’s Dallas location next year. The company said it will transfer the 330 existing positions from the Dallas location to other TD centers, with additional hires in to come in the near future.
Toronto-based TD Bank spoke about expanding its U.S. share in larger commercial loans and super-prime auto during its latest earnings call in August. Indirect auto loans outstanding were $18.3 billion at the end of its third fiscal quarter, up 12.2% from a year ago.
