Tag: customer service

PenFed curbs canceled apps by increasing call volume

August 23, 2019

Pentagon Federal Credit Union is decreasing the number of canceled and withdrawn auto loan application thanks to a redirected focus ...

Reinventing Loyalty: 4 Companies Transforming the Customer Experience

byNicole Casperson and Monica Melton

July 30, 2021

The December 2018 issue of Auto Finance News is now available. From the December issue: Customer experience is seen as the ...

Consumers Lack Confidence in the Car Buying Process, Study Finds

byMonica Melton

November 26, 2018

Courtesy of Unsplash As car buyers start their search ...

Dealers Seek Quicker Response Time, More Data From Lenders, New Study Finds

byMonica Melton

November 19, 2018

Courtesy of Pexels Sales reps and credit analysts ...

Hyundai Capital America CEO on the Challenges the Company Faces and His Push for Efficiency [VIDEO]

byMonica Melton

November 14, 2018

Hyundai Capital America CEO and President Ross Williams spoke at the 18th annual Auto Finance Summit about the company’s strong ...

Lincoln Financial, MBFS Top Consumer Satisfaction Survey

byMonica Melton

November 13, 2018

Lincoln Automotive Financial Services and Mercedes-Benz Financial Service tied for first place in J.D. Power’s luxury brand customer satisfaction index ranking, published this week. ...

How USAA Is Improving Experiences for Members [VIDEO]

byMonica Melton

December 27, 2018

Via Flickr USAA has specific objectives around customer service and simplifying the consumer-facing loan application process. The bank’s priorities heading ...

Best Practices in Loan Servicing Detailed by Ally, Hyundai Capital, First Associates

byNicole Casperson

August 15, 2018

The administrative aspects of servicing the life cycle of a loan from origination until pay off has become an industry ...

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Tag: customer service

PenFed curbs canceled apps by increasing call volume

Reinventing Loyalty: 4 Companies Transforming the Customer Experience

Consumers Lack Confidence in the Car Buying Process, Study Finds

Dealers Seek Quicker Response Time, More Data From Lenders, New Study Finds

Hyundai Capital America CEO on the Challenges the Company Faces and His Push for Efficiency [VIDEO]

Lincoln Financial, MBFS Top Consumer Satisfaction Survey

How USAA Is Improving Experiences for Members [VIDEO]

Best Practices in Loan Servicing Detailed by Ally, Hyundai Capital, First Associates

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