Management
Participation Points: Why Servicers Should Encourage Borrower Engagement
Customer engagement is a hot topic, with many companies now adding “customer experience” directors and other such roles to their...
Has Auto Loan Fraud Replaced Car Theft in America?
How Artificial Intelligence and Fraud Strategies Can Stem the Rising Tide of Fraud FBI Crime Reports for Auto Theft When...
Auto Finance Excellence Relaunches as a New Community for Industry Professionals
Auto Finance Excellence today relaunched as a comprehensive online community and industry resource for best practices and advice for auto...
Mitsubishi’s Involvement in Alliance Drives Profitability for OEMs, Lenders
Mark Chaffin, Chief Operating Officer, Mitsubishi Motors North America (MMNA) Mitsubishi Motors North America is in a “strong” position to...
Auto-Lease Swapping: What It Is, Why It’s Growing, and Why It Matters for Lenders
If your business portfolio includes automotive leases, chances are you have already come across a few customers (or perhaps several...
4 Ways to Ensure Employee Compliance on Ancillary Products
Ancillary products are stirring a lot of industry talk, specifically, how they are sold at the dealerships and whether they...
3 Tips For Upgrading a Lender’s Customer Experience Tech
Financing is at the forefront of today’s digital society, and there is a high expectation for lenders to adapt...
Seeking Talent: Toyota’s Challenge to Craft a ‘Candidate-First’ Experience
Before Toyota Financial Services announced its move to Plano, Texas, four years ago, the company averaged a respectably low 5%...
