Management
Five-Point Checklist for Your E-Transition
Driven by digitally-savvy consumers and dealer demand for faster processing times, auto lenders increasingly integrate electronic contracting into their loan...
F&I Lessons From Luxury Captives
Customer service counts, no matter where you fall on the credit spectrum. However, it’s no secret that luxury customers expect...
10 Executives on Innovation’s Vanguard
By Larissa Padden [email protected] Diana Asatryan [email protected] Innovation matters. The people of innovation matter most. Buzzwords like “enterprise...
FTC Lists ‘Seven Deadly Sins’ of Dealership Advertising
The Federal Trade Commission recently listed "seven deadly sins" of dealership advertising, marketing and sales practices, with six out of...
Lenders Can’t Ignore Even One Consumer Complaint, Ex-CFPB Attorney Says
It's tough advice, but lenders nowadays can't ignore even a single consumer complaint no matter how many millions of satisfied...
Three Reasons to Follow Up on Lost Sales
A typical lender receives anywhere from five to 20 loan applications for every one contract. Experts say, there is a...
Five Steps For Setting Up Your Information Security Program
The Consumer Financial Protection Bureau and the Federal Trade Commission will be knocking at the doors of powersports dealerships and...
Keep an Eye on CFPB Examiners — Literally
Keeping an eye on examiners from the Consumer Financial Protection Bureau – literally, keeping an eye on them -- could...
