Auto lenders are using technology to improve loan payments and cut costs as customer expectations shift toward efficient self-service. Because consumers can order food, transfer money or buy products in “just a few clicks,” they expect to do the same to pay their loans, Jay King, president of Alorica Financial, told Auto Finance News. Alorica provides loan management, customer experience and debt collection services for lenders. “Over the past year, we’ve seen lenders place greater emphasis on […]
Already subscribed? Log in
