Auto Finance News is pleased to offer the free webinar “Digital strategies for exceptional customer experience,” on Tuesday, July 15, at 11 a.m. ET.
Digital tools like generative AI are increasingly integrated into every facet of auto lending, from customer service chatbots to automated underwriting and servicing processes, and AI-powered identity verification. Experimentation with AI collections agents and VIN tracking for recoveries and repossessions is on the rise, too.
While new technologies maximize efficiency, industry leaders must retain a human element to preserve customer trust, avoid tech-induced errors and mitigate compliance risks.
Register here for the free Auto Finance News webinar.
The webinar, moderated by Auto Finance News associate editor Aidan Bush, will provide lenders with the information necessary to balance the shift to automation and AI with personalized customer experiences.
Industry leaders will explore how to use automation and digital tools to streamline customer journeys and how to preserve trust and empathy with dealers and customers. Additionally, panelists will examine why the human element still matters in automated servicing and originations.
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Join the webinar to hear about digital strategies from panelists including:
- Kristina Bolte, senior vice president of dealer services national product and strategy executive at U.S. Bank;
- Strati Papageorge, senior vice president of product at PNC Bank; and
- Amitay Kalmar, co-founder and chief executive at Lendbuzz.
Bolte joined U.S. Bank in 2011, serving in leadership roles around digital strategies, consumer lending and dealer services for over 13 years.
Papageorge joined PNC Bank in 2018. He previously was senior leader of OEM client solutions and value strategy at Cox Automotive, chief product officer for LendKey Technologies and vice president of product operations at Dealertrack Technologies, where he worked for 10 years.
Kalmar co-founded Lendbuzz in 2015. He previously was vice president of technology investment banking for Deutsche Bank, where he worked for over five years.
Register here for “Digital strategies for exceptional customer experience,” a free Auto Finance News webinar set for Tuesday, July 15, at 11 a.m. ET.
