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AI debt collectors fare worse than humans

Study: Bots get 9% less in repayments from borrowers

Aidan Bush

While loan servicers are eyeing AI to make collection calls cheaper and faster, a recent study suggests non-human debt collectors may struggle getting borrowers to cough up cash. The collections industry is still slow to adopt generative, large language AI models like ChatGPT, Tim Collins, member of the Association of Credit and Collection Professionals, told […]

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