SunTrust to Add Functionality to Consumer ‘Smart-Portal’ Tool | Auto Finance News SunTrust to Add Functionality to Consumer ‘Smart-Portal’ Tool | Auto Finance News
Auto Finance News
Subscribe
  • Home
  • News
    • All News
    • Exec of the Year
    • Innovation & Technology
    • Management
    • Compliance & Regs
    • Risk Management
    • Capital & Funding
    • Powersports
  • Events
    • DEMOvation Challenge
    • Auto Finance Summit
    • Auto Finance Innovation Summit
  • EXCELLENCE
    • Best Practices
    • Topics
      • Compliance
      • Customer Experience
      • Technology
    • White Papers
    • Glossary
  • Magazine
    • Latest
    • Magazine Issues
  • Podcast
  • Data
    • Lender Ranking
    • Fixed Rate Outstandings at Banks
    • Securitizations
    • Market Share Monitor
AFN PLUS
Wednesday, March 3, 2021
Log In
No Result
View All Result
Auto Finance News
  • Home
  • News
    • All News
    • Exec of the Year
    • Innovation & Technology
    • Management
    • Compliance & Regs
    • Risk Management
    • Capital & Funding
    • Powersports
  • Events
    • DEMOvation Challenge
    • Auto Finance Summit
    • Auto Finance Innovation Summit
  • EXCELLENCE
    • Best Practices
    • Topics
      • Compliance
      • Customer Experience
      • Technology
    • White Papers
    • Glossary
  • Magazine
    • Latest
    • Magazine Issues
  • Podcast
  • Data
    • Lender Ranking
    • Fixed Rate Outstandings at Banks
    • Securitizations
    • Market Share Monitor
AFN PLUS
Log In
No Result
View All Result
Auto Finance News
No Result
View All Result

SunTrust to Add Functionality to Consumer ‘Smart-Portal’ Tool

Monica Melton by Monica Melton
November 29, 2018
in Innovation & Technology, Risk Management
Reading Time: 1min read
© Can Stock Photo / 4774344sean

SunTrust Bank plans to increase functionality and services offered through its consumer-facing “Smart Portal” web tool in the coming three to six months, said Chuck Jones, the bank’s head of national indirect lending.

The online service, which took about six months to build, went live in the second quarter. “The portal is an introductory site showing clients how they can access their loans and make payments via online and mobile banking,” Jones told Auto Finance News via email. “Clients are able to sign up for online banking, mobile banking, learn about our features in online and mobile banking, and manage autopay in the portal.”

Jones said SunTrust created the Smart Portal product based on consumer feedback, which enables the bank to continue to streamline loan lifecycle services online.

“We conducted client interviews that led to the creation of a ‘Smart Portal,’ which allowed them to make payments and check on their loans with us,” Jones said.  “It also enhanced our ability to interact with those clients, giving us the ability to send personalized communications to them or respond to inquiries or questions.”

So far, consumer usage of the portal has been on the rise. “Our clients are pleased with [the portal] as evidenced by an increase in the use of online banking and our mobile app after being introduced via the portal,” Jones said.

Tags: Auto Finance InnovationOnlineportalSmart PortalSunTrustSunTrust Dealer Financial Services
Previous Post

5 Characteristics That Sway Dealers to Send Business to One Lender Over Another

Next Post

Dealership Group Faces Federal Charges Amid $10M Auto Loan Scheme

Related Posts

Volvo to go electric-only and shift sales online from 2030
Innovation & Technology

Volvo to go electric-only and shift sales online from 2030

March 2, 2021
Dealertrack Looks to Speed Car Buying Process
Risk Management

Weekly Wrap: An all-in interest rate cap looms, inclusive lending in the spotlight

March 1, 2021
Tricolor Auto launches AI-powered software service
Risk Management

Tricolor Auto launches AI-powered software service

February 25, 2021
Next Post

Dealership Group Faces Federal Charges Amid $10M Auto Loan Scheme

By subscribing you agree to our Terms of Use and Privacy Policy

Latest Magazine Issue

INNOVATION & TECHNOLOGY

Volvo to go electric-only and shift sales online from 2030

Volvo to go electric-only and shift sales online from 2030

March 2, 2021
Digital lending lags despite consumer expectations

Digital lending lags despite consumer expectations

February 22, 2021

CORONAVIRUS

Q4 brings positive delinquencies, mixed originations for auto finance

Q4 brings positive delinquencies, mixed originations for auto finance

March 2, 2021
Carvana enjoys Q4 hike in finance GPU, origination volume

Carvana enjoys Q4 hike in finance GPU, origination volume

March 1, 2021

SPONSORED

Collateral Protection Insurance (CPI): What is CPI and what does it do?

Collateral Protection Insurance (CPI): What is CPI and what does it do?

January 8, 2021
US auto sales poised for crash after slowest pace in a decade

Driving Customer Loyalty, Retention After Total Loss

December 9, 2020
When tough times hit, proactive strategies pay

When tough times hit, proactive strategies pay

November 2, 2020

About

ABOUT US

PRIVACY TERMS

ADA COMPLIANCE

CODE OF JOURNALISM ETHICS

Contact Us

ADVERTISE

HELP CENTER

EMAIL SIGN UP 

Follow Us

twitter twitter linkedin podcast

©2021 Royal Media & Auto Finance News

No Result
View All Result
  • Home
  • News
    • All News
    • Exec of the Year
    • Innovation & Technology
    • Management
    • Compliance & Regs
    • Risk Management
    • Capital & Funding
    • Powersports
  • Events
    • DEMOvation Challenge
    • Auto Finance Summit
    • Auto Finance Innovation Summit
  • Excellence
    • Best Practices
    • Topics
      • Compliance
      • Customer Experience
      • Technology
    • White Papers
    • Glossary
  • Magazine
    • Latest
    • Magazine Issues
  • Podcast
  • Data
    • Lender Ranking
    • Fixed Rate Outstandings
    • Securitizations
    • Market Share Monitor
  • +PLUS
  • SUBSCRIBE
  • Log In / Account

© 2020 Royal Media

Go to mobile version