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Off the lot: Visualizing the future of customer communication 

Increased TCPA restrictions prompt customer communication review

Bruce Newmark

No way around it, this is a tough market.    Interest rates have been higher for longer, putting pressure on margins, portfolio performance and, ultimately, profitability. One of the largest costs incurred is that of portfolio servicing, collections and customer contact, which require the most expense, full-time equivalents, or FTEs.    Additionally, there are increasing regulations […]

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