Linthicum, Md.-based State Employees Credit Union is looking to increase consumers’ self-service options via updates to its mobile loan-management platform. “Our strategic focus is mobile first,” said Vice President of Lending Kevin Kesecker.
“From a consumer standpoint, we want the experience to be consistent with our brick-and-mortar operations, online, phone, and tablet applications. In 2015, we are directing our resources toward doing that.” The enhancements come on the heels of loan volume growth in 2014.
“We are seeing more activity in our B-credit range, [the] 670-699 Fico range,” he said. “It’s more of a prime-minus than a subprime customer. In 2015, we expect the demand to continue.” SECU has 230,000 members and $2.8 billion in assets.
