Bank of the West will be releasing a new platform for mobile users in 2015, according to Senior Executive Vice President and National Finance Group Head Paul Wible, who said the bank is always reacting to its borrowers’ needs.
“Customers will be able to see their payment requirements, their payments being posted, and really see most of the information that they would ordinarily want to know about their loan,” Wible told Auto Finance News. “That’s the first stop on a multi-year development where we hope to have fully formed self-service options on the mobile platforms.”
Giving the consumer self-service options and the ability to find answers to their question on both a computer and on mobile devices is also an area that the bank will invest in for 2015, Wible said. Although the bank currently has a full-featured mobile app available for both Android and iOS users, the updated version should be available to borrowers sometime in the first half of 2015.
The San Francisco-based bank closed out 2013 with over $3.9 billion in loans and leases outstanding, according to the Auto Finance Big Wheels Data Report.
