Ally Financial announced an update to its Ally Auto Mobile Pay app today, with several new tools aimed at making it faster and easier for auto consumers to manage their accounts and make payments via mobile devices, as well as access customer service more quickly, according to a company press release.
The updated app allows consumers to log into their account and view their auto loan, schedule payment dates, and select payment methods from their smartphones:
It also gives users the ability to see their account history as well as their progress and projected date of final payment:
“As mobile and online account management and bill pay become more common, Ally is focused on continuously improving its technology to deliver an exceptional experience through both channels,” Evan Noulas, president of servicing for Ally’s auto operations, said in the release. “About a third of Ally’s auto account holders currently use our app to pay their bills and we expect this number to continue to increase as we continue to update the technology and improve the user experience. We believe that by continuously enhancing our tools and customer service capabilities, we can offer a truly best-in-class experience.”
Ally was recently named the top auto loan originator, according to Experian Automotive, which calculated that the bank accounted for 5.6% of all retail auto loans in the third quarter.