Nissan Motor Acceptance Corp. will invest “significant resources” in technology over the next few years — starting in 2018 — to allow the captive to be open 24/7, President Kevin Cullum told Auto Finance News.
“Customer demand for online shopping and financing is really driving our businesses, and it’s vital that we invest in new and improved predictive analytics to enhance our scorecards and drive automation,” Cullum said.
NMAC has an “ambitious” goal to double its volume of auto decisions to 100%, in an effort to give consumers immediate answers and consistent responses.
Specifically, all calls will be auto-decisioned with an approval, decline, or modification, he said. “We will set the bar high and try to get as close as we can [to that goal],” he said. “Customers and dealers, whether they are online or at the facility, want an immediate answer and consistent responses, and we need predictable portfolio performance with those decisions. … If we want to maintain a high level of marketshare and dealer satisfaction, we have to improve on our automations.”
Cullum, who was previously general manager of Nissan Canada Finance, took over as NMAC president Aug. 1. He replaced Mark Kaczynski, who became vice president of administration and finance for the company’s luxury brand Infiniti Motor Co.
NMAC had 1.7 million total lease and loan contracts outstanding as of Sept. 30, up from 1.6 billion the same time a year prior, according to a Moody’s Investors Service pre-sale report.