As the East Coast braces for what is being dubbed “Frankenstorm,” Chase is trying to keep its loan and credit card customers as stress-free as possible.
In an email letter sent out Sunday by Ryan McInerney, CEO of Chase Consumer Banking, the bank will waive certain fees through Wednesday, Oct. 31 for customers in New York, New Jersey and Connecticut, areas expected to be hit hardest by Hurricane Sandy.
Overdraft protection transfers, extended overdrafts, returned item and insufficient fund fees on deposit accounts are all fees that will be waived, as are late fees on credit cards and business and consumer loans, including auto, student and home-equity loans and mortgages.
“Natural disasters are very stressful, and we want to help where we can,” McInerney said. “Our branch and telephone bankers are empowered to go the extra mile for customers with storm-related problems or concerns.
He went on to state that the bank will call on customers in the hardest-hit areas to see if they can be of further assistance as well. “We hope these efforts can play a small part in easing some of your worries following the storm. We are committed to doing what we can for our customers who have been impacted.”
Chase customers will have until the end of business Thursday to make deposits or payments and avoid any fees. McInerney encouraged clients to check the branch locator on chase.com for details on their nearest branches.
