AFS 2019: Golden 1 CU develops mobile portal for auto loans

LAS VEGAS – Golden 1 Credit Union is revamping its online portal this month to enable members to apply for auto loans in three clicks, Chief Lending Officer Greg Brown told attendees at the Auto Finance Summit. “We used some of the data that we’ve learned through focus groups and vendors and then our own […]

• Bianca Chan
• November 4, 2019
• Auto Finance Summit, Customer Experience, Innovation & Technology

AFS 2019: GMF, Veros Credit roll out communication portals to revamp customer experience 

LAS VEGAS — Two auto lenders are changing the way their customers communicate with them throughout the lifecycle of their loans, senior executives revealed during the Auto Finance Summit this week.  Nonprime lender Veros Credit revealed that it had integrated WhatsApp — which allows users to send text messages and voice messages — onto its […]

• Nicole Casperson
• November 1, 2019
• Auto Finance Summit, Customer Experience, Exclusive

High-tech to high-touch: How AI empowers lenders to humanize customer experiences

From filtering email spam to analyzing checks for mobile deposit, artificial intelligence is becoming ingrained into daily life in ways both seen and unseen. For financial institutions, the arrival of AI-driven tools has raised the bar for the customer experience. Digital tools are replacing traditionally human touchpoints with a faster, more satisfying experience — and […]

• David Crawford
• October 23, 2019
• Auto Finance Excellence, Customer Experience, Innovation & Technology

Artificial intelligence: Where humans and bots collide

From the September issue: Artificial intelligence is becoming the ideal balance between “art” and “science.” Imagine a future where customer service call centers are devoid of ringing telephones, and agents serve multiple consumers simultaneously. Imagine a system where each step of the customer journey is logged and tracked, eliminating the constant repetition of account and […]

• Bianca Chan and Joey Pizzolato
• September 25, 2019
• Customer Experience, Features, Innovation & Technology

Tricolor CEO joins AFS speaker roster

Auto Finance News is honored to welcome Tricolor Auto Group Chief Executive Daniel Chu to the speaker faculty at the 19th annual Auto Finance Summit, which will take place at the Bellagio in Las Vegas on Oct. 28-30. The full agenda can be accessed here. Chu will give a presentation on Tuesday Oct. 29 at 11:30 a.m. […]

• Bianca Chan
• August 28, 2019
• Auto Finance Summit, Customer Experience

Fair scales business ahead of global expansion

Fair, a vehicle subscription service app, added three tech veterans to its leadership team as it begins to scale the business with an eye toward international expansion. “The heart and soul of Fair is tech and data science,” Bauer said, noting that the 3-year-old company will be allocating time and resources to improve the customer […]

• Bianca Chan
• August 6, 2019
• Customer Experience, Innovation & Technology, People

Auto Finance Summit 2019 Registration Opens With New Agenda

Auto Finance News is proud to announce that the Auto Finance Summit 2019 registration and agenda are now available on AutoFinanceSummit.com. The 19th annual event will take place October 28-30 at the Bellagio Las Vegas. Registration can be submitted here.  It’s a revolutionary time for auto finance, as technological innovations are making waves in the industry. Meanwhile, lenders are working to stay ahead […]

• Nicole Casperson
• May 23, 2019
• Compliance & Regulation, Credit Performance, Innovation & Technology, Risk Management, Sales & Marketing

How Lenders Can Reduce Friction in the Auto Sales and Finance Journey

No matter what the industry, product, or service, consumers take a “sales journey” along the path to purchase. From the first step to the last, a customer’s sales journey is the total picture of every experience a customer has with a company or brand. Each touchpoint or individual interaction between the customer and the company, […]

• Lynn Hess
• May 13, 2019
• Auto Finance Excellence, Features, Risk Management