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AFS 2019: GMF, Veros Credit roll out communication portals to revamp customer experience 

LAS VEGAS — Two auto lenders are changing the way their customers communicate with them throughout the lifecycle of their loans, senior executives revealed during the Auto Finance Summit this week.  Nonprime lender Veros Credit revealed that it had integrated WhatsApp — which allows users to send text messages and voice messages — onto its […]

High-tech to high-touch: How AI empowers lenders to humanize customer experiences

From filtering email spam to analyzing checks for mobile deposit, artificial intelligence is becoming ingrained into daily life in ways both seen and unseen. For financial institutions, the arrival of AI-driven tools has raised the bar for the customer experience. Digital tools are replacing traditionally human touchpoints with a faster, more satisfying experience — and […]

Artificial intelligence: Where humans and bots collide

From the September issue: Artificial intelligence is becoming the ideal balance between “art” and “science.” Imagine a future where customer service call centers are devoid of ringing telephones, and agents serve multiple consumers simultaneously. Imagine a system where each step of the customer journey is logged and tracked, eliminating the constant repetition of account and […]

Auto Finance Summit 2019 Registration Opens With New Agenda

Auto Finance News is proud to announce that the Auto Finance Summit 2019 registration and agenda are now available on AutoFinanceSummit.com. The 19th annual event will take place October 28-30 at the Bellagio Las Vegas. Registration can be submitted here.  It’s a revolutionary time for auto finance, as technological innovations are making waves in the industry. Meanwhile, lenders are working to stay ahead […]
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