GM Financial to integrate Amazon voice technology
Nicole Casperson of Auto Finance News speaks with GM Financial's Will Stacy at the Auto Finance ...
Tag: customer experience
PenFed outlines strategies for perfecting the digital customer journey [Podcast]
Annette Kalinowski, Senior Manager of Automotive Product Experience, Pentagon Federal Credit Union When it comes to ...
Creating a personalized approach to customer communication
Gone are the days of reaching out to customers solely via mail or phone. WhatsApp, Facebook Messenger, and live chats ...
Ally Financial spotlights customers for ‘Banksgiving’ [Video]
Ally Financial has recognized three customers who selflessly contribute to their communities not just during the holiday season, but every ...
The best marketing strategy in lending
As the year draws to a close, it’s natural to start thinking about gratitude — holiday travel, social media feeds ...
AFS 2019: Golden 1 CU develops mobile portal for auto loans
Greg Brown, Chief Lending Officer, Golden 1 Credit Union (right), Bianca Chan, Associate Editor, Auto Finance ...
AFS 2019: GMF, Veros Credit roll out communication portals to revamp customer experience
(L-R): Nicole Casperson, Deputy Editor, Auto Finance News; Bob Beatty, Executive Vice President, Customer Experience, GM ...
Member-focused strategy drives PenFed’s product innovation
Ivan McBride is competitive, and it’s easy to understand why. He played professional baseball for the Cleveland Indians before starting ...
