Tricolor CEO joins AFS speaker roster

Auto Finance News is honored to welcome Tricolor Auto Group Chief Executive Daniel Chu to the speaker faculty at the 19th annual Auto Finance Summit, which will take place at the Bellagio in Las Vegas on Oct. 28-30. The full agenda can be accessed here. Chu will give a presentation on Tuesday Oct. 29 at 11:30 a.m. […]

• Bianca Chan
• August 28, 2019
• Auto Finance Summit, Customer Experience

Fair scales business ahead of global expansion

Fair, a vehicle subscription service app, added three tech veterans to its leadership team as it begins to scale the business with an eye toward international expansion. “The heart and soul of Fair is tech and data science,” Bauer said, noting that the 3-year-old company will be allocating time and resources to improve the customer […]

• Bianca Chan
• August 6, 2019
• Customer Experience, Innovation & Technology, People

Auto Finance Summit 2019 Registration Opens With New Agenda

Auto Finance News is proud to announce that the Auto Finance Summit 2019 registration and agenda are now available on AutoFinanceSummit.com. The 19th annual event will take place October 28-30 at the Bellagio Las Vegas. Registration can be submitted here.  It’s a revolutionary time for auto finance, as technological innovations are making waves in the industry. Meanwhile, lenders are working to stay ahead […]

• Nicole Casperson
• May 23, 2019
• Compliance & Regulation, Credit Performance, Innovation & Technology, Risk Management, Sales & Marketing

How Lenders Can Reduce Friction in the Auto Sales and Finance Journey

No matter what the industry, product, or service, consumers take a “sales journey” along the path to purchase. From the first step to the last, a customer’s sales journey is the total picture of every experience a customer has with a company or brand. Each touchpoint or individual interaction between the customer and the company, […]

• Lynn Hess
• May 13, 2019
• Auto Finance Excellence, Features, Risk Management

The Unexpected Effects of a Shrinking Sedan Inventory

The butterfly effect is the idea that what seems like a small change in a system can lead to larger or even totally unexpected results. Today, the auto industry is experiencing an imbalance in inventory as a result of OEMs pulling back production on sedans to build more trucks and SUVs. How might the butterfly […]

• Lynn Hess
• April 15, 2019
• Auto Finance Excellence, Risk Management

Customer Service Hinges on Personal Connections, Chase Exec Says

WASHINGTON, D.C. — Personal connections and leading with purpose are the cornerstones to helping “customers make the most of their money, so they can make the most of their lives,” Thasunda Brown Duckett, chief executive of consumer banking at JPMorgan Chase, said at CBA Live last week. Duckett, who previously served as chief executive of […]

• Joey Pizzolato
• April 12, 2019
• Auto Finance Excellence, Risk Management

CarMax Eyes East Coast Expansion for Omni-Channel Buying Experience

CarMax Inc. has set its sights on an East Coast expansion as it rolls out an omni-channel buying experience that debuted in Atlanta last month, Mike Farris, chief operating officer of CarMax Auto Finance, told Auto Finance News. Next in line will be the Midwest and then the West Coast, he added. CarMax’s omni-channel offering […]

• Bianca Chan
• January 30, 2019
• Risk Management, Sales & Marketing, Update

The Value of User Experience When Managing Risk

Much has been written about the rise of machine learning and artificial intelligence and how it will impact the auto lending industry. While there has been a significant amount of hype, the promise of artificial intelligence is simply game changing. The most obvious application is that thinking machines will be able to assess risk and […]

• Aclaro
• January 23, 2019
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