CFPB auto lending complaints jump 46% in 2023
Consumer complaints submitted to the Consumer Financial Protection Bureau related to vehicle loans and leases increased 46.3% year over year ...
Tag: consumer complaint
Lemons to lemonade: Leveraging complaints for enhanced CX
Whether you’re serving at a restaurant, hawking tickets at the movie theater, selling a car at a dealership, or providing ...
Listen: Weekly Wrap discussion on data management amid digital shift
Auto lenders are rethinking how they manage the influx of data coming down the pike as the industry increasingly shifts ...
Lemons to lemonade: Leveraging complaints for enhanced CX
Whether you’re serving at a restaurant, hawking tickets at the movie theater, selling a car at a dealership, or providing ...
CFPB complaints about auto debt collection on the rise
Auto debt collection complaints trended upward in January and February as the Consumer Financial Protection Bureau (CFPB) continues to closely ...
Auto collection complaints skyrocket 72% in 2021
Consumer complaints related to vehicle loans and leases increased 12% in 2021, but those centered on the collection of debt ...
CFPB: Consumer complaints decline following June spike
Consumer complaints peaked in June with 657 auto finance-related complaints — the most reported since March. Complaints declined 3.7% from ...
Consumer debt-collection complaints increased 10% in 2020, CFPB report shows
More consumers had trouble with debt-collection practices in 2020 compared to a year ago, with the Consumer Financial Protection Bureau ...
