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CarLabs readies phase 2 of AI-chatbot for Kia Motors Finance

Kia Motors Finance customers will be able to make account-specific queries online as soon as the first quarter of 2020, CarLabs.AI Chief Executive Martin Schmitt told Auto Finance News. The AI-chatbot developer integrated a navigational chatbot onto the captive’s website in April, which directs customers to the right resource and answers questions such as, “When […]

Sparking Connections: How Tech Alliances Are Firing Up Lenders

Slowing vehicle sales and the potential for a market downturn have lit a spark among lenders, technology companies, and OEMs, igniting partnerships aimed at gaining marketshare and creating solutions attainable only by way of collaboration. In January, Ford Motor Co. and Volkswagen AG established an alliance that will likely spur the OEMs’ captives to collaborate […]

AI Startup Helps BMW Financial Scale Call Center With Chatbots

SAN DIEGO — BMW Financial Services will have automated “digital assistants” added to its call center capabilities by the third quarter, thanks to a partnership with startup CarLabs.AI, the tech company’s Chief Executive Martin Schmitt said at the Auto Finance Innovation Summit Wednesday. CarLabs is a company that delivers AI-powered digital assistants for automotive brands. It started […]

Hyundai Capital Launches AI-Powered Chatbot

Hyundai Capital America has adopted artificial intelligence into its Kia Motor Finance brand with the launch of “Kian,” an AI-powered chatbot that assists consumers with finance-specific questions, Martin Schmitt, chief executive at CarLabs, told AFN. The bot started “living” on Kia Motor Finance's website last month, Schmitt said, replacing the search bar and serving as […]

BMW Financial Taps 6 Startups For ‘Collaboration Lab’

BMW Financial Services is hosting six startups for its “Collaboration Lab,” which will allow the fledgling companies to develop their ideas and utilize the captive’s resources over a 10-week period at BMW’s offices outside Columbus, Ohio. The six companies were selected from 212 applicants and will have an opportunity to partner with the captive following […]

10 Auto Finance and Mobility Companies Tackling AI

The term “artificial intelligence” may seem like a 21st century buzzword, but in fact it has existed for more than six decades. However, only now is a part of our daily lives. AI exists in simple forms, like chatbots and digital personal assistants, as well as more advanced iterations in machine learning and self-driving cars. […]

CarLabs to Launch OEM Chatbot

  CarLabs is working with an undisclosed OEM to launch a chatbot by September, which could include integration of the captive finance arm, Brendan Flynn, vice president of marketing, told Auto Finance News. CarLabs offers a business-to-business car shopping solution for users on platforms like Facebook Messenger and Amazon’s Alexa. Financing could be integrated at a […]