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Reinventing Loyalty: 4 Companies Transforming the Customer Experience

From the December issue: Customer experience is seen as the key to attracting and retaining consumers in an increasingly digital world. Unfortunately, providing quick and easy interaction has not been auto financing’s strong point. Historically, car buyers have been left feeling overwhelmed with paperwork, confused by ancillary products, and exhausted from negotiating price options. However, […]

Xchange Leasing May Not Be Shuttered as Uber Still Pursues Buyers

Uber Technologies Inc.’s Xchange Leasing program may not be out of the game yet, Auto Finance News has learned. After months of losing money — and weeks of speculation — Uber announced yesterday that it was beginning to wind down its subprime leasing program in the U.S. market. But the rideshare company is still pursuing […]

How Lenders Are Preparing for an Autonomous Future

 In the past year, mobility has become a crucial innovation driver of the automotive industry, and auto finance — as a result — will experience an overhaul as the industry continues to be disrupted. One of the most notable transformations will stem from autonomous cars, which are increasingly signaling a subscription carshare future. Grayson Brulte, […]

Credit Card Companies Boost Interest in Mobility Finance

Mastercard is expanding its relationship with General Motors Co., to allow for online payments for multiple services — including Maven carsharing — evidencing that credit card companies are beginning to understand that mobility finance is the next frontier for revenue. And those companies that do not collaborate with mobility services will be behind the times, Grayson Brulte, president of Brulte & Co., told Mobility Finance. […]