Spotlight
Westlake doubles down on dealer strategy
Dealers have stopped telling Westlake Financial Services to increase sales rep visits thanks to a move pushing face time and...
US Bank targets partners for mobile enhancements
John Hyatt, U.S. Bank's President of Dealer Services U.S. Bank is exploring potential partnerships to boost the bank’s mobile capabilities...
SNAAC Reveals How a Customer-Centric Strategy Can Mitigate Losses
As delinquencies rise and an economic downturn looms, limiting credit risk and mitigating losses are top of mind for many...
Tricolor Uses Innovation, Technology to Drive Customer Experience
Don Goin, President and Chief Operating Office, Tricolor Auto Acceptance At Tricolor Auto Acceptance, technology drives the goal of delivering...
Navy Federal Reinforces Customer Service with Tech
The intersection of customer service and technology is top of mind for Navy Federal Credit Union this year, with enhancements...
Wells Fargo Invests in Automated Underwriting, Dealer Relationships to Boost Growth
Jerry Bowen, Executive Vice President & Head of Dealer Relationships & Product, Wells Fargo Auto After 18 months of tightening...
CPS Eyes Dealer-Based Tech to Bolster Origination Volume, Customer Experience
Teri Robinson, Senior Vice President of Originations at Consumer Portfolio Services Subprime lender Consumer Portfolio Services Inc. is allocating funds...
Forum Credit Union’s Ben Wire on Lending’s Competitive Landscape
Ben Wire, Forum Credit Union’s dealer division manager Credit unions have been increasing their share of the auto loan business....
