Management
10 Executives on Innovation’s Vanguard
By Larissa Padden lpadden@royalmedia.com Diana Asatryan dasatryan@royalmedia.com Innovation matters. The people of innovation matter most. Buzzwords like “enterprise...
FTC Lists ‘Seven Deadly Sins’ of Dealership Advertising
The Federal Trade Commission recently listed "seven deadly sins" of dealership advertising, marketing and sales practices, with six out of...
Lenders Can’t Ignore Even One Consumer Complaint, Ex-CFPB Attorney Says
It's tough advice, but lenders nowadays can't ignore even a single consumer complaint no matter how many millions of satisfied...
Three Reasons to Follow Up on Lost Sales
A typical lender receives anywhere from five to 20 loan applications for every one contract. Experts say, there is a...
Five Steps For Setting Up Your Information Security Program
The Consumer Financial Protection Bureau and the Federal Trade Commission will be knocking at the doors of powersports dealerships and...
Keep an Eye on CFPB Examiners — Literally
Keeping an eye on examiners from the Consumer Financial Protection Bureau – literally, keeping an eye on them -- could...
CFPB Complaint Narratives: Lenders Weigh Public Responses
When it comes to the Consumer Financial Protection Bureau’s consumer complaint narratives, silence may be golden. Despite opposition, the regulatory...
Center Launches Industry Glossary
The Center for Auto Finance Excellence launched a glossary of industry terminology commonly used in the auto finance industry today....
