Management
Compliance Training: Feed the Troops, Keep It Fun, Toyota Financial Says
LAS VEGAS — To raise awareness about compliance throughout an organization, it pays to keep training as informal and engaging...
“Think Like a Startup,” Carvana Founder Says
Large auto lenders need to maintain a start-up mindset in order to remain customer-centric, Ernie Garcia, founder and chief executive of online...
Lenders Beware of ‘Scary Deals,’ Western Funding President Warns
If the auto finance industry continues to see deteriorating conditions like rising LTVs and lengthening loan terms, things could be...
Five Companies Take Home Excellence Awards
Security Service Federal Credit Union, Toyota Financial Services, Mercedes-Benz Financial Services, DriverUp, and the National Automotive Finance Association were recognized for achievement...
‘Drive the Innovation, or be Driven Out,’ Exeter CEO Tells AFS Attendees
LAS VEGAS — The auto finance industry is changing. It’s just a matter of how fast, Exeter Finance Corp. Chief...
Why Leasing is Trending Among Millennials
Why do millennials lease at a higher rate than other customer segments? When it comes to car purchases, millennials choose...
Five-Point Checklist for Your E-Transition
Driven by digitally-savvy consumers and dealer demand for faster processing times, auto lenders increasingly integrate electronic contracting into their loan...
F&I Lessons From Luxury Captives
Customer service counts, no matter where you fall on the credit spectrum. However, it’s no secret that luxury customers expect...
